What Is Field Service Lightning

From installations and repairs to professional services and regular maintenance many organizations send agents into the field.

What is field service lightning.

View all docs. Until its discharge salesforce had no application to relay client record data straightforwardly to service teams in the field. Learn about field service and set service territories. Optimize your workforce and improve field service management with salesforce s intelligent field service solution formerly field service lightning.

Although you can use the salesforce app to connect with your mobile workforce on their phones the. Field service comes with a link to the managed package. Enable field service and create service resources 30 mins. Built to be offline first field service lightning presents information in a clean and easy to use user interface and arms your workforce with the latest.

Using salesforce a field agent can update the job. So field service lightning is built on top of service cloud which means you ll definitely need the latter to get up and running. It is an onsite job management platform with real time collaboration capabilities. Good thing is a lot of features are commonly available across the dispatcher console and fsl mobile app there s a period to the expenditure.

Improve first visit resolution by arming employees with this best in class mobile solution. Configure territories and set operating hours 30 mins. To boil it down field service lightning s main advantage is assisting the mobile worker in locational awareness and routing also known as being on time with all the information necessary to provide a positive customer experience. The managed package provides a customizable schedule real time map and dispatcher console so you can get the right tech to the right job at the right time.

No more cat herding for you. Field service lightning is salesforce s field service management software. Being on time and prepared is the main purpose of lightning. With the use of dynamic rules on how engineers are selected and the use of the area map is very helpful and it takes away the guessing of hoping we are selecting the correct personnel.

The field service lightning mobile app by salesforce is a brand new way to bring the full power of field service management to your mobile workforce. Our field service mobile app enables teams to always be connected with access to the info they need to complete work seamlessly. Field service lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites. Get started with field service 15 mins.