What Is Field Service

Deliver better service experiences while increasing the efficiency and effectiveness of your field organization.

What is field service.

Predict detect and resolve field service issues before your customers even know there s a problem ensuring consistent and dependable operations. Examples include locating vehicles managing worker activity scheduling and dispatching work ensuring driver safety and integrating the management of such activities with inventory billing accounting and other back office. It s an opportunity to meet with your peers on an intimate level discuss winning strategies and solutions to key challenges. The group s specialists offer preventative health care reproductive services evaluation and treatment of lameness medical and surgical disorders on farm diagnostic services and emergency services.

Fieldgroove is a field service software that empowers contractors to manage job scheduling estimating and asset management from any device at any time. Automate field service scheduling and optimize work based on your unique requirements all while maintaining a real time view of your field force. Field service connect is an invitation only virtual event for the uk s most senior executives in field service operations and aftersales. For over 15 years field service has brought together cross industry service support and customer success leaders to build world class operations.

Our field service mobile app enables teams to always be connected with access to the info they need to complete work seamlessly. Work orders generate from service cases sales orders emails phone calls service agreements web portals or internet of things iot telemetry and then display in field service. Field service management fsm refers to the management of a company s resources employed at or en route to the property of clients rather than on company property. Work orders are typically grouped by geographical territory and lines of business.

It has been estimated that the fsm market will be valued at over 3 5 billion by 2019 and many of the biggest players in the technology industry including salesforce have already made fsm development a key part of their strategies. Schedule resources intelligently dispatch technicians when and where they re needed most delivering exceptional on site customer experiences while optimizing your resources and costs. Fsm technology is technology that automates the field operations of a team of service professionals through mobile systems. In the field service application a typical work order lifecycle looks like this.